Welfare in Sport

The Students' Union promotes a culture of equality, diversity, and inclusion. Bullying, harassment, discrimination, and violence are not tolerated in any form, including online and on social media. All members and participants must.

• Treat others with courtesy, consideration, and respect.
• Uphold the Union's values of support, inclusivity, and accessibility.
• Respect others' lawful rights, freedom of belief, and freedom of speech.
• Use Union facilities and resources responsibly.
• Follow all Union rules, regulations, policies, and legal requirements.
• Avoid actions that could damage the Union's reputation.

Please tell us about your experience so we can offer you support and investigate the details you provide.

If you have a complaint that you believe can be resolved informally, we encourage you to address the issue directly with the relevant club or individual. However, please note that informal complaints or resolutions may not be suitable for more serious matters, such as incidents involving violent, indecent, disorderly, intimidating, or offensive behaviour or language, or any form of sexual misconduct. In such cases, it is important to submit a Formal Complaint using the form provided below.

When submitting a complaint, please include the following details to ensure a thorough review can take place:

• Background Information: Provide a detailed account of the situation, including any relevant context that led to your complaint.
• Individuals Involved: List the names of any persons directly involved in the matter.
• Informal Resolution Attempts: Describe any steps you have already taken to resolve the issue informally, including the names of individuals you have spoken with.
• Reason for Escalation: Explain why the outcome of your informal resolution attempt(s) was unsatisfactory or was not a suitable cause of action and outline what you consider to be a satisfactory resolution through the formal complaint procedure.

For group complaints, or if raising a concern on behalf of someone else, you may act as the main point of contact and will be expected to communicate with those involved.

The time required to resolve your concerns will depend on the nature of your complaint. Once our staff have received your complaint, they may arrange a meeting with you to discuss the details and provide information on the next steps. You can bring a friend or student representative from QMSU to this meeting. We aim to deal with your complaint as quickly as possible. In more complex cases, your complaint may need to be considered using the University’s formal procedures. If this is necessary, we will guide you through the procedure and inform you if it may be necessary to share your complaint with staff members who will investigate the matter. We handle your correspondence sensitively and disclose information only as appropriate.

If you're unhappy with the outcome of your complaint, you have the right to appeal and request a review panel.

To submit your complaint, please fill out the QMSU Welfare and Incident Report Form below, and a member of staff will get in touch with you soon.

Submit complaint